F.A.Q

Do you ship to my country?

Yes, we ship Worldwide and we offer Free Worldwide shipping.

How long will it take for my items to arrive?

Shipping usually takes 1-3 weeks due to all items being shipped internationally. Most customers receive their purchases within 10 days of placing their order. We work as hard and as quickly as we can to ensure a speedy delivery. Should any unforeseen delay occur you will be notified..

How can I track my order?

After you place your order you will receive an automated e-mail that will contain your order tracking information. If you believe there was an error or you haven't received your item(s) tracking number please contact us at hello@hekados.com with the order number, delivery address and your name. We will get back to you within 12 hours Please note that we ship different products separately and therefore you might receive several different tracking numbers..

What do I do if I entered the wrong delivery address?

Contact us at hello@hekados.com with your order number and we will change the address.

What payment methods do you accept?

We currently accept Stripe and Paypal. Our store offers safe checkout and HTTPS encryption.

I have a question/inquiry, where can I contact you?

You can contact us anytime at : hello@hekados.com