Returns & Delivery

DELIVERY

REGION EXPRESS SHIPPING REGULAR SHIPPING
USA 3-5 Days 8-12 Days
EUROPE 5-8 Days  8-12 Days
CANADA 4-8 Days 8-12 Days
NEW ZEALAND & AUSTRALIA 4-8 Days 8-12 Days

 

We ship from our international warehouse so shipments may take between 1-3 weeks to arrive. 

TRACKING YOUR ORDER

After you place your order you will receive an automated e-mail that will contain your order tracking information. If you believe there was an error or you haven't received your item(s) tracking number please contact us at hello@hekados.com with the order number, delivery address and your name. We will get back to you within 12 hours Please note that we ship different products separately and therefore you might receive several different tracking numbers.

RETURNS

Hekados has a 14-day refund policy 100% satisfaction guarantee ONLY if the items you ordered were damaged or defective on arrival or didn't arrive in 51 days. Also, within 14 days, you may request an exchange of an item for a product variant like a different size or color, but you will need to return the delivered product at your own cost before we send you a new one. All other sales are final.